The recent pandemic has increased the demand for remote working, which has increased the growth of integrated systems and networks for communication.

FREMONT, CA: In the last couple of years, a digital wave has been transforming business in recent times. Remote working setup because of the global pandemic outbreak further fueled the demand for companies’ digital transformation. Growing investments in digital transformation is augmenting the requirement for integrated systems and networks for efficient communications and collaboration among businesses units and between businesses and customers. Machine learning and cloud computing have been the two significant technological advancements in the last decade, boosting integrated systems’ development in the past couple of years.

Some of the significant integration trends for the upcoming years are as follows:

Integrated hybrid platforms

Organizations are increasing their information technology budget to integrate business processes and operations. Integrated platforms connect communications, engagement, operational, and data storage software and tools. Integrated systems consolidate business activities and offer efficient usage even from remote locations, and this is of utmost importance in 2020 as organizations continue to work from home. Most of the commonly used enterprise and business software is available in two different delivery models: closed based and on-premise. On-premise software stores the data in local servers, whereas cloud-based software data are stored in public or private clouds. As the demand for both the delivery models is substantially high, organizations are using hybrid integration platforms to integrate different types of software efficiently.

Connected customers

Covid-19 has impacted businesses across industries. As social distancing remains to be the new regular businesses are getting affected further due to lower footfall. Hence, organizations invest in digital integration systems and services to connect and engage with their customers virtually. Machine learning and predictive analytics software are assisting businesses to understand their customers better. Whereas, on the other hand, organizations are using chatbots and smart apps to engage with their customers. Besides, with the help of self-service integration, software organizations are onboarding clients and engaging in sales activities effortlessly.

Business to business integrations

Organizations are increasing automating the business to business dealings and communications with their distributors, suppliers, and vendors for the smooth flow of the supply chain. Business to business integration automates critical business operations between two or more organizations such as billing, transactions, communications, delivery tracking, and complaints.

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